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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sarah Jane

May 22, 2026

3  out of  5
rating by Sarah Jane
"I have done my fair share of insurance research and this office did an OK job of trying to educate me but as someone that is not in the industry but correcting them on some basic facts with insurance its a bit concerning."
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Ella Barr

May 15, 2026

5  out of  5
rating by Ella Barr
"Associate Alena was very helpful and resourceful and determining the best plan for my budget"
We responded:
"Thank you for your kind review of State Farm Agent Jessica Carlos’s Team. We appreciate it!"
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Ismael Leiva

May 6, 2026

5  out of  5
rating by Ismael Leiva
""
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José Luis Gámez Vázquez

May 5, 2026

5  out of  5
rating by José Luis Gámez Vázquez
""
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Texas one

May 4, 2026

5  out of  5
rating by Texas one
"I give 1000 stars. I say this because Valerie went above & beyond with explaining everything I needed and not needed with what’s required for Texas and options for bundling to save money . I’m glad I made the switch ."
We responded:
"Hi there, thank you so much for the 1000-star review! We’re thrilled to hear that Valerie went above and beyond and helped you explore bundling options. We’re so glad you made the switch to Jessica Carlos State Farm. If you ever have questions, we’re always here to help."
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Jose & Vanessa Rendon

April 30, 2026

5  out of  5
rating by Jose & Vanessa Rendon
"⭐⭐⭐⭐⭐ Elena and Valerie made the entire insurance process so smooth and stress-free! They were both incredibly helpful, patient, and took the time to explain everything clearly so I felt confident in my decisions. It’s not always easy dealing with insurance, but they truly made it a great experience. And I have to say…. Elena made sure I didn’t forget to mention that she’s the best ever… and honestly, she might be right! 😄 Highly recommend working with them if you want great service and people who genuinely care!"
We responded:
"Thank you so much for the glowing review! I’m so happy to hear that Elena and Valerie were able to make the insurance process smooth and stress-free for you. We take a lot of pride in making sure our clients feel confident and cared for, so it’s wonderful to know they hit the mark. And I’ll be sure to let Elena know you officially seconded her 'best ever' nomination! 😄 We’re lucky to have her (and Valerie) on the team. Thank you for choosing us and for recommending our agency to others!"
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Roberto Gonzalez

April 30, 2026

5  out of  5
rating by Roberto Gonzalez
"Elena and Sandra are awesome they deserved a raise."
We responded:
"Roberto! Thank you so much for the 5-star review! It was a pleasure meeting you in the office today. I’m glad we were able to get everything situated and assist you with your needs. If you have any more questions or need further help in the future, please don’t hesitate to reach out. Looking forward to working with you!"
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samantha sanchez

April 30, 2026

5  out of  5
rating by samantha sanchez
"Elena was super friendly and very helpful!"
We responded:
"Hi there! Thank you so much for the five-star review. I am thrilled to hear that Elena provided you with such friendly and helpful service—she is a vital part of our team here! We truly appreciate your support and are always here whenever you need us."
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Duran

April 30, 2026

5  out of  5
rating by Duran
"I love state farm. This office is great!!"
We responded:
"We appreciate the five stars! Thank you for supporting our small business!"
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Greg Coleman

April 30, 2026

5  out of  5
rating by Greg Coleman
"Warm presence and kind thoughtful service."
We responded:
"Thank you so much for your kind words! We strive to provide every client with thoughtful and personalized service, so it means a lot to know that you felt that 'warm presence' when working with us. We truly appreciate your support and look forward to assisting you again in the future!"
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Deana Borjesson

April 29, 2026

5  out of  5
rating by Deana Borjesson
"Great service! Everyone was very kind and helpful!"
We responded:
"Thank you for the 5-star review! We’re grateful for you and are always here to help."
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Roy Arriaga

April 29, 2026

5  out of  5
rating by Roy Arriaga
"Came into the office and the staff was very friendly and awesome. I recommend them for your insurance."
We responded:
"Hi there! Thank you so much for the wonderful five-star review. I’m thrilled to hear you felt welcomed by our team. We truly appreciate your recommendation and the trust you’ve placed in us. Thanks again! 😊"
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Shane Anderson

April 24, 2026

5  out of  5
rating by Shane Anderson
"You need insurance? Jessica Carlos and her team will work to get you the best price and always put you first as a customer!! Love this location. Great customer service. Highly recommend!!!"
We responded:
"Thank you so much for the glowing review! We truly appreciate the "love" and the high recommendation. Providing top-tier customer service and finding the best value for your Life, Vehicle, and Renter’s insurance is exactly what we strive for every day. It’s a pleasure having you as part of our State Farm family, and knowing that you feel put first makes our hard work worth it. We look forward to taking care of you for years to come!"
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1989ClothingGoods

April 24, 2026

5  out of  5
rating by 1989ClothingGoods
"I recommend Jessica Carlos office to anyone, they have been helpful and responsive whenever I had questions or need assistance with my policy!"
We responded:
"This is fantastic to hear! We're thrilled that our team was able to listen, truly understand exactly what you needed, and simplify the entire process. Making insurance feel straightforward and easy is what we aim for every day. Thank you for sharing your experience!"
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Tania

April 24, 2026

5  out of  5
rating by Tania
"Valerie was so helpful and made the process to get auto and renters insurance super easy!!!! Highly recommend this office for your insurance needs!"
We responded:
"Hi Tania! Thank you so much for your wonderful review. We’re thrilled to hear Valerie was helpful and made the process for your auto and renters insurance easy. We truly appreciate your recommendation and trust in our office—Jessica Carlos State Farm!"
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Veronica Williams

April 23, 2026

5  out of  5
rating by Veronica Williams
"Got a good quote Valeria was great and answered all my questions"
We responded:
"Hi Veronica! 😊 Thank you so much for your review. I’m truly glad she was able to help and that she answered all your questions. We appreciate you choosing Jessica Carlos State Farm office—please don’t hesitate to reach out anytime!"
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Jacob Hubner

April 22, 2026

5  out of  5
rating by Jacob Hubner
"Excellent service!"
We responded:
"Thank you so much for the five-star review! I’m truly glad you received excellent service with our State Farm team. Your feedback means a lot to us, and we're grateful for the opportunity to help you."
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Adolph O

April 14, 2026

5  out of  5
rating by Adolph O
"I’ve had a great experience working with Jessica Carlos and her staff at State Farm. Jessica and staff are very professional, knowledgeable, and truly care about their clients. They took the time to explain coverage options clearly and made sure I understood exactly what I was getting. Awesome experience. I definitely am recommending."
We responded:
"Thank you so much for the wonderful review. We’re thrilled to hear you had a great experience with our team. We’re committed to making vehicle insurance easy to understand, providing clear explanations, professional service, and coverage options that fit your needs. We truly appreciate your trust and your recommendation!"
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Lesli Dessaut

April 10, 2026

5  out of  5
rating by Lesli Dessaut
"Jessica helped me find ways to save on my auto and home insurance, and I couldn’t be more pleased with the experience. She was friendly, knowledgeable, and quick to respond to all of my questions. Most importantly, she took the time to find the best policy that fits my budget. Highly recommend working with her!"
We responded:
"Lesli, thank you so much for the glowing review! I’m so glad I could help you navigate your auto and home insurance options and find a plan that really works for your budget. It was a pleasure working with you, and I truly appreciate you noticing the effort I put into being responsive and thorough. Your recommendation means the world to me and my business! If you ever have more questions or your needs change down the road, please don't hesitate to reach out."
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robert watts

April 8, 2026

5  out of  5
rating by robert watts
"All of my questions were answered quickly and accurately. Thank you for the great service."
We responded:
"Hi Robert! Thank you so much for your kind words and for taking the time to leave this wonderful review! We’re glad we could provide quick and accurate answers to your questions. Your satisfaction means a lot to us."
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Xochitl Rodriguez

April 7, 2026

5  out of  5
rating by Xochitl Rodriguez
"Valerie from State Farm has been incredibly persistent—in the best way possible—when it came to following up with me over the past several weeks. Life got busy on my end, and I wasn’t always able to respond, but she consistently checked in without ever being pushy or overwhelming. When I finally had the time to talk and go over everything, I really appreciated her patience and professionalism. She took the time to walk me through my auto insurance in detail and even introduced me to homeowners coverage and the different ways my wife and I are able to save. I also spoke to Jessica, she talked to me about some financial planning for our family in a way that was easy to understand. I never felt rushed, and she made sure all my questions were answered thoroughly. Overall, Valerie’s dedication and follow-through made a big difference. Her persistence paid off, and I’m glad she stuck with me—it turned what could have been a stressful process into a smooth and informative experience. We’re looking forward to continue working with Jessica and her team!"
We responded:
"Thank you so much for your kind and thoughtful review! I’m thrilled to hear that Valerie’s persistence and professionalism made such a positive difference for you during a busy time. We believe in providing personalized, patient service, and it’s wonderful to know that both Valerie and I were able to make the insurance and financial planning process smooth and easy to understand for you and your wife. We truly appreciate your trust and look forward to continuing to support your family’s needs. Please don’t hesitate to reach out anytime, we’re here for you!"
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Dannie Luckey

March 16, 2026

5  out of  5
rating by Dannie Luckey
"No complaints, just amazing all around! Thank you State Farm for all your support."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jessica Carlos’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Linda Flores

March 11, 2026

5  out of  5
rating by Linda Flores
"Jessica was absolutely lovely and professional. Her concern to meet our needs"
We responded:
"Thank you so much for the 5-stars, Linda! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Jessica Carlos’s Team anytime."
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Sarita Saltzman

March 6, 2026

5  out of  5
rating by Sarita Saltzman
"Jessica was able to help me seamlessly transfer my car insurance from another insurance provider over to State Farm, along with assistance setting up my life insurance policy! Her and her team have great attitudes and stellar customer service. Definitely recommending Team Carlos from here on. Thank you!!"
We responded:
"Thank you so much for your wonderful five-star review Sarita! We truly appreciate your support and kind words and allowing us to assist with your Life Insurance needs."
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Isabella Rosa

March 5, 2026

5  out of  5
rating by Isabella Rosa
"This office is incredible. Jessica is my agent and she has been perfect for years. She is so informative and always has my best plan with great advice. I meet Sandra by chance, amazing. She helped me with great accuracy and quickness. Sandra has a very friendly personality and the best giggle. I highly recommend this team! I've been with this company for almost 30 years. This team makes me feel like part of the family. Contact them for exceptional service !"
We responded:
"Thank you for the fantastic review, Isabella! We are always here to help with your insurance needs here in San Antonio . "
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Stanley Liu

March 5, 2026

5  out of  5
rating by Stanley Liu
"I recently got car insurance through Jessica and couldn’t be more satisfied. I had a lot of questions and she was very helpful and patient explaining everything. I now have a much better deal compared to other insurance providers."
We responded:
"Thank you for the amazing review, Stanley! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Gaby Holden

March 4, 2026

5  out of  5
rating by Gaby Holden
"Jessica and her team are wonderful. Jessica knows so much about insurance and her field. Felt so welcome in the office when I walked in. I would highly recommend giving them a call"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Jessica Carlos’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in San Antonio ."
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Jerry Carlos

March 2, 2026

5  out of  5
rating by Jerry Carlos
"My experience with my State Farm agent has been outstanding. From the beginning, they were responsive, patient, and thorough in explaining my auto and home coverage options. They made the entire process simple and stress-free. Any time I’ve had questions, they respond quickly and make sure I fully understand everything. It’s clear they genuinely care about their clients and go above and beyond to provide excellent service. I highly recommend them to anyone looking for reliable insurance support.” Not only is she a great agent, she’s also a great wife and a loving mother to her kids. She has sacrificed a lot to get to this point in her career and we are very proud of her. As for her team at the moment are great people with their hearts in the right place. Some of the negative reviews left here are from people that aren’t motivated, that aren’t willing to sacrifice to get better, that are scared to step out of their comfort zone, or just don’t know how to play the game of good work ethics and professionalism. Its ok your forgiven. 😉 Jessica, I wouldn’t believe what these reviews say so when the days get hard and they will, don’t quit. You continue to fight for your dream."
We responded:
"Thank you so much for your incredibly kind and detailed review! We’re truly grateful for your trust and support. At Jessica Carlos State Farm, we strive to provide responsive, patient, and thorough service to make insurance simple and stress-free for every client. It means the world to us to hear that our efforts to go above and beyond are recognized and appreciated. Also, thank you for your heartfelt words about Jessica, not only as an agent but as a dedicated wife and mother who has worked hard to build her career. We understand that not every experience will be perfect for everyone, but your encouragement and positivity inspire us to keep pushing forward and serving our community with integrity. Thanks again for recommending us, and please don’t hesitate to reach out anytime you have questions or need support!"