State Farm® Insurance Agent Jessica Carlos
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Xochitl Rodriguez
April 7, 2026
"Valerie from State Farm has been incredibly persistent—in the best way possible—when it came to following up with me over the past several weeks. Life got busy on my end, and I wasn’t always able to respond, but she consistently checked in without ever being pushy or overwhelming. When I finally had the time to talk and go over everything, I really appreciated her patience and professionalism. She took the time to walk me through my auto insurance in detail and even introduced me to homeowners coverage and the different ways my wife and I are able to save. I also spoke to Jessica, she talked to me about some financial planning for our family in a way that was easy to understand. I never felt rushed, and she made sure all my questions were answered thoroughly. Overall, Valerie’s dedication and follow-through made a big difference. Her persistence paid off, and I’m glad she stuck with me—it turned what could have been a stressful process into a smooth and informative experience. We’re looking forward to continue working with Jessica and her team!"
"Thank you so much for your kind and thoughtful review! I’m thrilled to hear that Valerie’s persistence and professionalism made such a positive difference for you during a busy time. We believe in providing personalized, patient service, and it’s wonderful to know that both Valerie and I were able to make the insurance and financial planning process smooth and easy to understand for you and your wife. We truly appreciate your trust and look forward to continuing to support your family’s needs. Please don’t hesitate to reach out anytime, we’re here for you!"
Dannie Luckey
March 16, 2026
"No complaints, just amazing all around! Thank you State Farm for all your support."
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jessica Carlos’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Linda Flores
March 11, 2026
"Jessica was absolutely lovely and professional. Her concern to meet our needs"
"Thank you so much for the 5-stars, Linda! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Jessica Carlos’s Team anytime."
Sarita Saltzman
March 6, 2026
"Jessica was able to help me seamlessly transfer my car insurance from another insurance provider over to State Farm, along with assistance setting up my life insurance policy! Her and her team have great attitudes and stellar customer service. Definitely recommending Team Carlos from here on. Thank you!!"
"Thank you so much for your wonderful five-star review Sarita! We truly appreciate your support and kind words and allowing us to assist with your Life Insurance needs."
Isabella Rosa
March 5, 2026
"This office is incredible. Jessica is my agent and she has been perfect for years. She is so informative and always has my best plan with great advice. I meet Sandra by chance, amazing. She helped me with great accuracy and quickness. Sandra has a very friendly personality and the best giggle. I highly recommend this team! I've been with this company for almost 30 years. This team makes me feel like part of the family. Contact them for exceptional service !"
"Thank you for the fantastic review, Isabella! We are always here to help with your insurance needs here in San Antonio . "
Stanley Liu
March 5, 2026
"I recently got car insurance through Jessica and couldn’t be more satisfied. I had a lot of questions and she was very helpful and patient explaining everything. I now have a much better deal compared to other insurance providers."
"Thank you for the amazing review, Stanley! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Gaby Holden
March 4, 2026
"Jessica and her team are wonderful. Jessica knows so much about insurance and her field. Felt so welcome in the office when I walked in. I would highly recommend giving them a call"
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Jessica Carlos’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in San Antonio ."
Jerry Carlos
March 2, 2026
"My experience with my State Farm agent has been outstanding. From the beginning, they were responsive, patient, and thorough in explaining my auto and home coverage options. They made the entire process simple and stress-free. Any time I’ve had questions, they respond quickly and make sure I fully understand everything. It’s clear they genuinely care about their clients and go above and beyond to provide excellent service. I highly recommend them to anyone looking for reliable insurance support.” Not only is she a great agent, she’s also a great wife and a loving mother to her kids. She has sacrificed a lot to get to this point in her career and we are very proud of her. As for her team at the moment are great people with their hearts in the right place. Some of the negative reviews left here are from people that aren’t motivated, that aren’t willing to sacrifice to get better, that are scared to step out of their comfort zone, or just don’t know how to play the game of good work ethics and professionalism. Its ok your forgiven. 😉 Jessica, I wouldn’t believe what these reviews say so when the days get hard and they will, don’t quit. You continue to fight for your dream."
"Thank you so much for your incredibly kind and detailed review! We’re truly grateful for your trust and support. At Jessica Carlos State Farm, we strive to provide responsive, patient, and thorough service to make insurance simple and stress-free for every client. It means the world to us to hear that our efforts to go above and beyond are recognized and appreciated. Also, thank you for your heartfelt words about Jessica, not only as an agent but as a dedicated wife and mother who has worked hard to build her career. We understand that not every experience will be perfect for everyone, but your encouragement and positivity inspire us to keep pushing forward and serving our community with integrity. Thanks again for recommending us, and please don’t hesitate to reach out anytime you have questions or need support!"
Christopher Turner
March 2, 2026
"Awful"
"Thank you for sharing your feedback. We take all comments seriously, as we strive to provide excellent service to all our clients. However, we have searched our records and are unable to find any current or past customer by your name in our database. We would like to understand what happened and ensure we are addressing the correct situation. If you are a client of ours, please reach out to our office directly at 210-616-0662 or jessica@teamcarlossf.com so we can look into your experience and work toward a resolution. We are committed to providing the high level of service State Farm is known for and would appreciate the chance to make things right."
Delia Loya
February 16, 2026
"GREAT Customer service, from the rep that answered to the agent that assisted me, Ms. Elena. I was calling for auto quote only and I got a better deal: Auto, renter AND LIFE for the same price. THANK YOU Ms Elena for really listening and helping me to my exact needs. Appreciate your kind professionalism."
"Thank you so much for your wonderful feedback! We’re thrilled to hear that Elena was able to provide you with exceptional service and find the perfect coverage to meet your needs. It’s our goal to listen carefully and deliver the best possible solutions for our customers. We truly appreciate your kind words and look forward to continuing to assist you in the future. Thanks again for choosing us!"
Brodie725
January 15, 2026
"Just a quick comment to mention what a great experience it was to speak with State Farm rep Maureeca. Her knowledge and professional attitude was A#1 . She answered all my questions in a timely, friendly manner. Great job Maureeca 👏"
"Thank you so much for your kind words! We're thrilled to hear that Maureeca provided you with excellent service and made your experience a positive one. We'll be sure to pass along your compliments to her—she truly is a valued member of Team Carlos. If you ever need anything else, please don't hesitate to reach out."
Sergio Flores
January 14, 2026
"Thank you Jessica and team for helping us. Very knowledgeable with all types of strategies and they where able to answer all questions we had afterwards. Thank you again for the excellent service"
"Thank you so much for your kind words! We're thrilled to hear that you found our team knowledgeable and that we could assist you with all your questions. It was a pleasure working with you, and we truly appreciate your trust in us. If you ever need anything else, don’t hesitate to reach out! – Team Carlos"
Debra Fryatt
January 12, 2026
"Great quick service with a friendly agent. Thank you Elena"
"Hi Debra, Thank you so much for your kind words! We’re thrilled to hear that Elena provided you with great, quick, and friendly service. We appreciate your support and look forward to serving you again! "
Carla Evans
January 6, 2026
"Mrs Carlos is the best always there to help with any questions or needs very professional I recommend her and her crew they are the best very knowledgeable"
"Thank you so much for taking the time to share your experience! We are delighted to hear that we were able to provide you with such professional, helpful, and knowledgeable service. We strive to be the best resource for all our clients' questions and needs. Your recommendation means the world to us! We truly appreciate your trust and look forward to serving you again in the future."
Nallely Alvarez
January 6, 2026
"El mejor servicio al caliente que he recibido Jessica Carlos fue la mejor agente. Fue extremadamente amable y paciente contesto todas mis preguntas y me informo de todo lo necesitaba y también me iso sentir como su familia y que le importará que obtuviera la mejor cobertura al mejor precio de mis necesidades muy satisfecha con todo 100% recomendable"
"¡Esa reseña maravillosa es sobre mí? ¡Oh, qué emoción! ¡Muchísimas gracias! Leer esto realmente alegró mi día, y estoy increíblemente conmovida por sus amables palabras. Fue un absoluto placer trabajar con usted. Cuando me reúno con un cliente, mi objetivo principal es siempre asegurarme de que se sienta escuchado, completamente informado y seguro con sus decisiones. Estamos hablando de una cobertura importante y de su tranquilidad, por lo que tomarme el tiempo para responder cada pregunta y explicar todas las opciones es parte de mi trabajo, ¡y realmente lo disfruto! Me alegra mucho que hayamos podido encontrar ese equilibrio perfecto de excelente cobertura a un excelente precio que se ajusta exactamente a lo que necesita. Y sí, hacer que los clientes se sientan como familia es importante para mí; ¡así sé que estoy haciendo las cosas bien! Gracias de nuevo por su confianza y por la increíble recomendación. ¡Por favor, no dude en comunicarse si alguna vez necesita algo más en el futuro!"
Bria Jackson
December 22, 2025
"When it comes down to it , you want someone you can trust and Ms Jessica is a person you can trust ! Protect what matters most , call Jessica Carlos today !"
"Thank you so much for your kind words, Bria! At Jessica Carlos State Farm, trust and protecting what matters most to you are our top priorities. We're honored to be your choice and look forward to continuing to provide excellent service. If you or anyone you know ever needs assistance, don’t hesitate to reach out!"
Barber Hustlers
December 16, 2025
"Very disappointed in this State Farm office. I reached out several times regarding important information about my policy, and each time I got vague responses or no response at all. I was assured the owner would reach out to me personally that never happened. The lack of communication and accountability is unacceptable, especially from an insurance provider. I will not be conducting business with this office again and would not recommend them to anyone."
"This is Jessica Carlos, the owner of this State Farm office. I’m sorry to hear about your experience and the frustration you’ve felt. I would like to understand what happened and see how we can assist you. Please reach out to us directly at 210-616-0662 or jessica@teamcarlossf.com with your contact information so we can address your concerns personally. Your feedback is important, and we want to ensure you receive the attention you deserve."
Yvonne “Bonnie” Rivera
November 20, 2025
"Deborah is the best! She is honest, helpful and I certainly trust her to ensure I have everything I need!"
"Thank you so much for the five-star review and for recognizing Deborah! As the owner of the Jessica Carlos State Farm office, I was thrilled to read your kind words. Deborah is a truly invaluable member of our team, and we couldn't agree more—her dedication to being honest, helpful, and completely trustworthy is what makes her so excellent at making sure our customers have everything they need. We are so proud of the service she provides and appreciate you choosing our office for your insurance needs. We'll be sure to pass your compliments along to her!"
R A
November 12, 2025
"GREAT TEAM!!! Our family had been with Mrs. Martinez for 7yrs. as our insurance agent, she and her ENTIRE TEAM are Top Notch. Mrs. Debra and Sandra and of course Elena are VERY KNOWLEDGEABLE. They take their position very seriously. They will ALWAYS return calls, email’s, etc. it’s very comforting having piece of mind, knowing that you have a talented team on your side. KUDOS to this great company. Keep up the good work."
"Thank you so much for your wonderful review and we are truly grateful for your kind words. Elena, Sandra, Debra, Maureeca, and I all take great pride in providing knowledgeable and attentive service to our clients. It means a lot to know that our team’s dedication and responsiveness have given your family peace of mind over the years. We’re honored to continue serving you and appreciate your trust and support. Thanks again for the kudos — we’ll definitely keep up the good work! "
Omar George Carpi
November 5, 2025
"Quiero expresar mi agradecimiento a State Farm Agency por gestionar mi solicitud y especialmente a la Sra. Elena Martínez por su profesional desempeño durante nuestro intercambio para la contratación del Seguro. Fui muy bien atendido."
"Me alegra que tuvieras una experiencia tan positiva."
Omar George Farray
November 4, 2025
"I would especially like to thank Elena for her outstanding support. She was always available to answer my questions, guided me through every step, and ensured that the entire experience was smooth and stress-free. Her professionalism and dedication truly made a difference. Thank you again, Elena, for all your help and for making my car insurance experience positive."
"Thank you so much for your kind words and for recognizing Elena’s outstanding support! We’re thrilled to hear that she was able to guide you smoothly through every step and make your insurance experience stress-free and positive. Elena and our entire team are dedicated to providing the best service possible, and your feedback means a lot to us. If you ever have any more questions or need assistance with your insurance needs, please don’t hesitate to reach out!"
Bianca Ramos
November 4, 2025
"Jessica Carlos and her team are awesome! Always there and always helpful with all the questions. They are super caring and always looking out thank you!!!"
"Thank you so much for this incredible five-star review! We are absolutely thrilled to hear how much you value the service you receive from Jessica Carlos and her team. Providing knowledgeable support, being always available to answer questions, and truly looking out for our clients is the foundation of our work. Your description of the team as "super caring" means the world to us. We are proud to have you as a client and will be sure to pass along your kind words to Jessica and the entire staff!"
Cathy
November 3, 2025
"I had the pleasure of speaking with Jessica Carlos about car insurance and she answered almost all my questions without me even having to ask. She has nothing but the best interest of her clients in mind. 10/10."
"Thank you so much for your kind words! I’m thrilled to hear that you had a positive experience and that I could assist you with your car insurance questions. At State Farm, we always strive to put our clients first, and I'm glad that came through during our conversation. If you have any more questions or need further assistance, please don’t hesitate to reach out. I appreciate your trust and support!"
stephanie anderson
October 31, 2025
"Jessica Carlos helped my son save $2600 a year, switching to State Farm! Her office and staff are amazing. Definitely recommend!"
"Thank you so much for your kind words! We're thrilled to hear that Team Carlos was able to help your son save $2600 a year by switching to State Farm. Our team is dedicated to providing excellent service for both vehicle insurance and life insurance needs. We truly appreciate your recommendation and look forward to assisting you and your family in the future!"
Miranda Henry
October 29, 2025
"I’ve had the pleasure of working with Jessica Carlos and she is truly outstanding. She really knows her business inside and out, and her clients are in great hands. Her office is beautiful - clean, modern, and welcoming - and her team is always friendly and professional. I highly recommend her to anyone looking for a knowledgeable and reliable agent!"
"Thanks for the kind words, Miranda."