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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bria Jackson

December 22, 2025

5  out of  5
rating by Bria Jackson
"When it comes down to it , you want someone you can trust and Ms Jessica is a person you can trust ! Protect what matters most , call Jessica Carlos today !"
We responded:
"Thank you so much for your kind words, Bria! At Jessica Carlos State Farm, trust and protecting what matters most to you are our top priorities. We're honored to be your choice and look forward to continuing to provide excellent service. If you or anyone you know ever needs assistance, don’t hesitate to reach out!"
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Barber Hustlers

December 16, 2025

1  out of  5
rating by Barber Hustlers
"Very disappointed in this State Farm office. I reached out several times regarding important information about my policy, and each time I got vague responses or no response at all. I was assured the owner would reach out to me personally that never happened. The lack of communication and accountability is unacceptable, especially from an insurance provider. I will not be conducting business with this office again and would not recommend them to anyone."
We responded:
"This is Jessica Carlos, the owner of this State Farm office. I’m sorry to hear about your experience and the frustration you’ve felt. I would like to understand what happened and see how we can assist you. Please reach out to us directly at 210-616-0662 or jessica@teamcarlossf.com with your contact information so we can address your concerns personally. Your feedback is important, and we want to ensure you receive the attention you deserve."
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Hope Eliza

November 21, 2025

5  out of  5
rating by Hope Eliza
"Thank you for all your help and helping keep our family protected"
We responded:
"Thank you so much for your kind words and the five-star rating! It truly means the world to our team at Jessica Carlos State Farm to hear that we were able to help keep your family protected. That is exactly our mission here at State Farm—to provide the support you deserve. We are honored that you trust us with something so important and look forward to continuing to serve you for many years to come!"
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Yvonne “Bonnie” Rivera

November 20, 2025

5  out of  5
rating by Yvonne “Bonnie” Rivera
"Deborah is the best! She is honest, helpful and I certainly trust her to ensure I have everything I need!"
We responded:
"Thank you so much for the five-star review and for recognizing Deborah! As the owner of the Jessica Carlos State Farm office, I was thrilled to read your kind words. Deborah is a truly invaluable member of our team, and we couldn't agree more—her dedication to being honest, helpful, and completely trustworthy is what makes her so excellent at making sure our customers have everything they need. We are so proud of the service she provides and appreciate you choosing our office for your insurance needs. We'll be sure to pass your compliments along to her!"
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R A

November 12, 2025

5  out of  5
rating by R A
"GREAT TEAM!!! Our family had been with Mrs. Martinez for 7yrs. as our insurance agent, she and her ENTIRE TEAM are Top Notch. Mrs. Debra and Sandra and of course Elena are VERY KNOWLEDGEABLE. They take their position very seriously. They will ALWAYS return calls, email’s, etc. it’s very comforting having piece of mind, knowing that you have a talented team on your side. KUDOS to this great company. Keep up the good work."
We responded:
"Thank you so much for your wonderful review and we are truly grateful for your kind words. Elena, Sandra, Debra, Maureeca, and I all take great pride in providing knowledgeable and attentive service to our clients. It means a lot to know that our team’s dedication and responsiveness have given your family peace of mind over the years. We’re honored to continue serving you and appreciate your trust and support. Thanks again for the kudos — we’ll definitely keep up the good work! "
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Omar George Carpi

November 5, 2025

5  out of  5
rating by Omar George Carpi
"Quiero expresar mi agradecimiento a State Farm Agency por gestionar mi solicitud y especialmente a la Sra. Elena Martínez por su profesional desempeño durante nuestro intercambio para la contratación del Seguro. Fui muy bien atendido."
We responded:
"Me alegra que tuvieras una experiencia tan positiva."
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Omar George Farray

November 4, 2025

5  out of  5
rating by Omar George Farray
"I would especially like to thank Elena for her outstanding support. She was always available to answer my questions, guided me through every step, and ensured that the entire experience was smooth and stress-free. Her professionalism and dedication truly made a difference. Thank you again, Elena, for all your help and for making my car insurance experience positive."
We responded:
"Thank you so much for your kind words and for recognizing Elena’s outstanding support! We’re thrilled to hear that she was able to guide you smoothly through every step and make your insurance experience stress-free and positive. Elena and our entire team are dedicated to providing the best service possible, and your feedback means a lot to us. If you ever have any more questions or need assistance with your insurance needs, please don’t hesitate to reach out!"
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Bianca Ramos

November 4, 2025

5  out of  5
rating by Bianca Ramos
"Jessica Carlos and her team are awesome! Always there and always helpful with all the questions. They are super caring and always looking out thank you!!!"
We responded:
"Thank you so much for this incredible five-star review! We are absolutely thrilled to hear how much you value the service you receive from Jessica Carlos and her team. Providing knowledgeable support, being always available to answer questions, and truly looking out for our clients is the foundation of our work. Your description of the team as "super caring" means the world to us. We are proud to have you as a client and will be sure to pass along your kind words to Jessica and the entire staff!"
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Cathy

November 3, 2025

5  out of  5
rating by Cathy
"I had the pleasure of speaking with Jessica Carlos about car insurance and she answered almost all my questions without me even having to ask. She has nothing but the best interest of her clients in mind. 10/10."
We responded:
"Thank you so much for your kind words! I’m thrilled to hear that you had a positive experience and that I could assist you with your car insurance questions. At State Farm, we always strive to put our clients first, and I'm glad that came through during our conversation. If you have any more questions or need further assistance, please don’t hesitate to reach out. I appreciate your trust and support!"
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stephanie anderson

October 31, 2025

5  out of  5
rating by stephanie anderson
"Jessica Carlos helped my son save $2600 a year, switching to State Farm! Her office and staff are amazing. Definitely recommend!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Team Carlos was able to help your son save $2600 a year by switching to State Farm. Our team is dedicated to providing excellent service for both vehicle insurance and life insurance needs. We truly appreciate your recommendation and look forward to assisting you and your family in the future!"
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Miranda Henry

October 29, 2025

5  out of  5
rating by Miranda Henry
"I’ve had the pleasure of working with Jessica Carlos and she is truly outstanding. She really knows her business inside and out, and her clients are in great hands. Her office is beautiful - clean, modern, and welcoming - and her team is always friendly and professional. I highly recommend her to anyone looking for a knowledgeable and reliable agent!"
We responded:
"Thanks for the kind words, Miranda."
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Pat Moore

October 28, 2025

5  out of  5
rating by Pat Moore
"Extremely friendly, informative and wonderful customer service!"
We responded:
"Thanks for the kind words, Pat. I am glad we were able to assist you with your insurance needs and that you had such a positive experience!"
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Isabella Munoz

October 19, 2025

5  out of  5
rating by Isabella Munoz
"Very friendly and helpful staff looking to help solve problems! Great value!"
We responded:
"Thank you for your wonderful review! We’re so glad to hear that you found our staff friendly and helpful. Our team is dedicated to providing excellent service and finding solutions for our clients. We truly appreciate your feedback and look forward to assisting you again in the future!"
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Valerie Flores-Ventura

October 17, 2025

5  out of  5
rating by Valerie Flores-Ventura
"Jessica and her team were absolutely amazing! 💕 They were so helpful, kind, and patient with all of my questions. I left feeling confident and completely taken care of! If you’re looking for an insurance team that’s both knowledgeable and genuinely sweet, Jessica’s your girl! 🌟👏"
We responded:
"Thanks for the review, Valerie! I am happy to hear you had a great experience during your recent interaction with our office. We are looking forward to assisting you in the future with your insurance needs."
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Rachel Hansen

October 16, 2025

5  out of  5
rating by Rachel Hansen
"Thanks for the hospitality!"
We responded:
"Thanks for the kind words, Rachel. I am glad we were able to assist and that you had such a positive experience!"
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Chris Schoch

September 26, 2025

5  out of  5
rating by Chris Schoch
"Great customer care, very helpful and kind!"
We responded:
"Thanks for the kind words, Chris. I am glad we were able to assist and that you had such a positive experience!"
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lumasbrightbilingualminds

September 26, 2025

5  out of  5
rating by lumasbrightbilingualminds
"Lumas Bright Bilingual Minds is happy to recommend Jessica Carlos State Farm! Their team is always so kind, professional, and helpful. We truly appreciate the way they make every interaction positive and welcoming. A wonderful team to work with!"
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ELISA REYNA

September 26, 2025

5  out of  5
rating by ELISA REYNA
"They helped me with car insurance. I was able to save money and understand why I needed more coverage. They also helped me with life insurance to make sure my family is taken care of if anything happens to me. Thank y'all!!!!!!!!!!!!!!"
We responded:
"Thanks for the kind words, Elisa. I am glad we were able to assist and that you had such a positive experience with our office for your car insurance needs."
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The House Cake Bakery

September 26, 2025

5  out of  5
rating by The House Cake Bakery
"At The House Cake Bakery we’ve had such positive experiences with Jessica Carlos State Farm. Their team is always friendly, professional, and willing to help with anything you need. They truly make you feel supported and cared for. We highly recommend them for their excellent customer service and the welcoming way they treat everyone"
We responded:
"Thanks for the kind words!"
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Chery Lynn Ramirez

September 26, 2025

5  out of  5
rating by Chery Lynn Ramirez
"Very friendly, knowledgeable and responsive. Highly recommend!"
We responded:
"Thanks for the kind words, Chery. I am glad we were able to assist and that you had such a positive experience!"
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1989ClothingGoods

September 26, 2025

5  out of  5
rating by 1989ClothingGoods
"From start to finish, Jessica Carlos’ State Farm team delivered great service. They listened, understood exactly what we needed, and made everything simple and clear. Definitely recommend!"
We responded:
"This is fantastic to hear! We're thrilled that our team was able to listen, truly understand exactly what you needed, and simplify the entire process. Making insurance feel straightforward and easy is what we aim for every day. Thank you for sharing your experience!"
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Mercedes Ballez

September 20, 2025

5  out of  5
rating by Mercedes Ballez
"My experience with State Farm representative Jessica Carlos was outstanding. Very attentive, knowledgeable, and understanding on what I was looking for. I would recommend this to all of my family members, on not only the affordable pricing but also on the service that they gave me!"
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Mike Dunlop

September 19, 2025

5  out of  5
rating by Mike Dunlop
"very thorough and helpful"
We responded:
"We appreciate you taking the time to leave a review!"
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Deborah Ornelaz-Compean

September 18, 2025

5  out of  5
rating by Deborah Ornelaz-Compean
"What an awesome insurance experience !!!Efficient , Professional & the BEST CUSTOMER SERVICE !!!"
We responded:
"Thank you so much for the fantastic review! We're thrilled that you felt our service was efficient and professional. Providing the BEST CUSTOMER SERVICE is always our top priority, and we appreciate you recognizing our team's effort."
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Deborah Guerra

September 16, 2025

5  out of  5
rating by Deborah Guerra
"Mrs. Carlos and her staff have been professional, efficient, and knowledgeable in regards to my life needs. I appreciate their willingness to help, provide information, and choices keeping my budget in mind. Thank you, Mrs. Carlos."
We responded:
"Thank you so much for your wonderful five-star review Debbie! We truly appreciate your support and kind words and allowing us to assist you with your Life Insurance and Vehicle Insurance."